Fact Sheet Fusion by default logs certain user actions, warnings and error messages. The log file can be very useful when trying to determine a problem you may be experiencing. The log file by default is located in the following folder:
Windows Vista and above
C:\users\<username>\AppData\Local\Fusion.log
Windows XP
C:\documents and settings\<username>\AppData\Local\Fusion.log
Fact Sheet Fusion will also log some details about your operating system and hardware for diagnostic purposes. Below is an example of this:
2015-01-20 16:38:23,108 [10] INFO – [FSF_Logger] Product Name: Fact Sheet Fusion
2015-01-20 16:38:23,109 [10] INFO – [FSF_Logger] Product Version: 2.0.0.0
2015-01-20 16:38:23,208 [10] INFO – [FSF_Logger] OS Name: Microsoft Windows 8 Enterprise
2015-01-20 16:38:23,209 [10] INFO – [FSF_Logger] OS Version: 6.2.9200.0
2015-01-20 16:38:23,209 [10] INFO – [FSF_Logger] OS Platform: x64
2015-01-20 16:38:23,210 [10] INFO – [FSF_Logger] Physical Memory: 2.47 GB / 7.88 GB (Free / Total)
2015-01-20 16:38:23,210 [10] INFO – [FSF_Logger] Virtual Memory: 1.65 GB / 2.00 GB (Free / Total)
2015-01-20 16:38:23,215 [10] INFO – [FSF_Logger] Getting current projects.
2015-01-20 16:38:23,215 [10] INFO – [FSF_Logger] Connection String is: metadata=res://*/Fusion_Model.csdl|res://*/Fusion_Model.ssdl|res://*/Fusion_Model.msl;provider=System.Data.SqlClient;provider connection string=”data source=(LocalDB)\v11.0;AttachDbFilename=C:\Apps\Test Fusion\Another Test.fusion2;integrated security=True;MultipleActiveResultSets=True;App=EntityFramework”
2015-01-20 16:38:24,936 [10] INFO – [FSF_Logger] Finished retrieving current projects.
2015-01-20 16:38:26,192 [10] INFO – [FSF_Logger] Projects Form – Project Opened: Test Project
2015-01-20 16:44:28,752 [8] INFO – [FSF_Logger] Product version is within licence limits.
The log file is set to only grow to a maximum of 1MB and begin overwriting the oldest log entries when this limit has been reached.
You can clear the log anytime via your preferred text editor.
If you are experiencing an issue with Fact Sheet Fusion and you cannot resolve the problem after looking in the log file please contact the support help desk at lucidcentral.org and include the contents of the log file.
